CALLCOM
Voicebots
Revolutionize your customer communication.
Discover how CALLCOM voicebots optimize your business processes and improve customer communication with AI technology.
The future of customer communication is here: With CALLCOM Voicebots. Our voicebots use AI-based machine learning and NLP to understand natural language and respond efficiently. Ideal for pre-qualifying inquiries, providing FAQs or answering support requests, they automate CRM/HRM systems and optimize business processes in customer service, sales, HR and marketing. With an impressive processing capacity of more than 10,000 calls simultaneously, our voicebots are ready to transform your customer communications.
Natural
Communication
Our voicebot uses machine learning (ML) to understand natural language. Here is an example: A customer contacts a bank's customer service department about a blocked credit card. The voicebot inquires about the caller's request. The customer has the freedom to formulate their answer in their own words, such as "My card isn't working" or "I couldn't make a payment". The voicebot is able to understand different expressions and even complex sentence structures. It can also distinguish between a mailbox and a real conversation partner.
Areas of application of
Voicebots
Customer Service, Marketing & Sales
- Pre-qualification of callers
- Memories about abandoned shopping baskets
- Confirmation of the order and delivery service
- Notifications about promotions and discounts
- Customer service & satisfaction surveys
HR & Recruiting
- Pre-qualification of candidates
- Scheduling / postponement of job interviews
- Feedback to applicants after the job interview
- Satisfaction surveys
- Optimization of onboarding / training
Advantages of
Voicebots
Clear advantages:
Our intelligent voicebots provide comprehensive support for many customers by automating and personalizing customer dialogues in areas such as e-commerce, marketing, customer service and HR.
- Always available: Ability to handle up to 5,000 incoming and outgoing calls per second.
- Multilingual: Communication without language barriers, regardless of the caller's language.
- Improved analyses: Simple optimization of the conversion rate.
- Cost efficiency: Reduction of the need and costs for extensive call centers.
- Always positive service: The Voicebot is in top form around the clock.
Voicebot
FAQ
What savings potential does a voicebot offer?
A voicebot can enable considerable savings. For example, a customer in the transportation sector processed 625 CVs with a voicebot and saved 145 working hours within 30 days.
How quickly can a voicebot be implemented?
Our basic voicebots are ready to use within a few days. You will receive a fully functional AI voicebot with customizable script templates, speech recognition, webhooks and other features. More complex systems, which can provide advice in a variety of areas and understand different intentions, take around 3 to 5 weeks to implement.
What are the costs for a voicebot?
The costs vary depending on the type of voicebot and the number of contacts to be processed. For detailed price information, please contact us directly.
Can a voicebot replace human employees?
Voicebots are particularly suitable for automating recurring tasks, such as pre-screening in HR processes or pre-qualifying inquiries in customer support. They also support the administration of CRM/HRM systems and reporting, freeing up employees to concentrate on more complex, creative tasks.
Is support offered for the introduction of a voicebot?
We offer comprehensive support for the introduction of a voicebot, from the initial idea to full implementation. Our team of experts will help you select and customize the Conversational AI solution that meets your specific needs and business objectives, and ensure seamless integration with your HRM/CRM system.